IT Logistics Unit - Unified Printing

The Directorate-General for Information Technologies and Cybersecurity (DG ITEC) delivers digitally advanced, secure, resilient, compliant and sustainable information and communications technology (ICT) services for the European Parliament.

The IT Logistics Unit manages IT equipment (laptops, tablets, phones, printers, videoconferencing devices, etc.) for more than 10000 users in the European Parliament. Within the IT Logistics unit, the Unified Printing service manages a fleet of around 600 multifunction printers in Brussels, Luxembourg and Strasbourg, and in 33 European Parliament Liaison Offices. The service also manages the A4 paper contract, ordering, and delivery. The total volume is around 22 million pages per year. 

We are a close-knit and friendly team of 8 people (5 in Luxembourg, 2 in Brussels and 1 in Strasbourg). The team ensures printing, copying and scanning facilities, and optimises printing resources. The main challenge for 2027 is to upgrade and replace the 600 multifunction printers. Another challenge is to optimise the paper management process. This involves working on various aspects: system integration, security, integration with ServiceNow, data sovereignty and project management. In the future, we expect to work on the digital sovereignty aspects, to promote and implement the European solutions.

We are looking for a highly motivated trainee to join our Unit to work with us, learning along the way. The exact tasks will depend on the maturity of the projects in Q1 2027. Currently, we have the following tasks in the pipeline, to be completed together with the other team members:

• Investigate digital sovereignty for multifunction devices (copiers/scanners/printers). Define the acceptance criteria. Analyse the market. Prepare for the upcoming public tender in 2030;
• In collaboration with other stakeholders in DG ITEC, introduce, manage and update the multifunction devices in the ServiceNow Configuration Management Database;
• Contribute to the paper optimisation project. Analyse and streamline the ordering process. Integrate with the ServiceNow service management tool;
• Contribute to the renewal of the multifunctional devices project. This includes system integration, data security, performance management, and project rollout tasks.

The candidate will have an opportunity to work in a multicultural environment with positive colleagues and a cooperative atmosphere.  

The candidate will have an opportunity to work with a leading cloud computing tool ServiceNow and modern Canon multifunction printers. The candidate will be able to practice analytical skills and gain valuable knowledge for their future career.  

The candidate will gain valuable experience of how information technologies function in a large-scale organisation, such as the European Parliament. 

We are looking forward to having you on board!

• You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship;
• You have a university degree in information & communication technologies, engineering, computer science, economics, data analytics, documentation or library and information science;
• You have C1 level English or higher. Knowledge of the French language is an asset. 

Will be considered as an asset:

• Knowledge, experience or interest in the printing domain;
• Knowledge, experience, interest or diploma in the project management field.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.