Who we are
The Directorate-General for Translation (DG TRAD) provides the European Parliament with translation and other linguistic services for its communication in all official and working languages of the European Union.
Our mission is:
- To support the Members and administration of the European Parliament by making all content related to Parliament’s legislative, budgetary and scrutiny activities accessible in all official and working languages of the EU, ensuring transparency and legitimacy in these core functions;
- To uphold the European Parliament’s commitment to multilingualism, enabling equal treatment of all official and working languages and ensuring that all EU citizens can access and communicate with Parliament in these languages;
- To deliver high-quality multilingual communication services to the Members and administration of the European Parliament in text, audio and video formats, in a manner that is clear, inclusive and accessible to all citizens, including those with disabilities;
- To ensure that all language services provided by DG TRAD are delivered efficiently and sustainably, integrating innovative technologies and professional standards to meet the evolving needs of the European Parliament.
Your tasks
As a proactive member of the ServiceDesk team,
you will be the key point of contact supporting DG TRAD colleagues with their daily IT needs. Your responsibilities will range from preparing and distributing IT equipment to swiftly troubleshooting issues related to various translation tools and specialized applications. Whether via email, phone, or in person, you will provide personalized and efficient assistance, ensuring thorough tracking of requests and incidents through the EP ticketing system (ServiceNow).
This role offers a rich and diverse experience, giving you the unique opportunity to gain in-depth knowledge of the IT translation workflow, explore and test the different software applications used at the European Parliament, and enhance your technical skills in this highly specialized field. You will also enjoy collaborating and connecting with professionals across the entire DG TRAD.
Our goal is to fully train you so that you can make the most of your Schuman Traineeship experience and turn it into a valuable stepping stone for your career.
You are
As a member of the ServiceDesk:
- You confidently master English, and even a basic knowledge of French will give you a valuable edge.
- You excel at teamwork and communication, thriving in a specialized environment where collaboration is key.
- You are excited to blend your passion for linguistics with cutting-edge IT skills.
- You love connecting with people and enjoy empowering them by making new technology easy and accessible.
- Whether you already know SDL Studio or are eager to dive in, you are ready to grow your expertise.
- You are motivated and open to mastering the European Parliament’s unique CAT tool.
- You embrace challenges and are enthusiastic about learning to troubleshoot sophisticated workflow tools.
If you are interested in this offer, please submit a motivation letter in English stating your reasons for applying for this traineeship. The motivation letter should not exceed 600 words.
Please also submit the relevant supporting documents (university diplomas, transcript of records, etc.) and a copy of your CV in English. The motivation letter and the supporting documents are to be uploaded as a single PDF file.
Important information
Please note that DG TRAD is undergoing structural changes, including updates to directorate and unit titles and configurations.
The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.
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