Who we are
The Directorate-General for Translation (DG TRAD) provides the European Parliament with translation and other linguistic services for its communication in all official and working languages of the European Union.
Our mission is:
- To support the Members and administration of the European Parliament by making all content related to Parliament’s legislative, budgetary and scrutiny activities accessible in all official and working languages of the EU, ensuring transparency and legitimacy in these core functions;
- To uphold the European Parliament’s commitment to multilingualism, enabling equal treatment of all official and working languages and ensuring that all EU citizens can access and communicate with Parliament in these languages;
- To deliver high-quality multilingual communication services to the Members and administration of the European Parliament in text, audio and video formats, in a manner that is clear, inclusive and accessible to all citizens, including those with disabilities;
- To ensure that all language services provided by DG TRAD are delivered efficiently and sustainably, integrating innovative technologies and professional standards to meet the evolving needs of the European Parliament.
Your tasks
More specifically, in full support of this general mission of DG TRAD, our unit's mission is to provide the appropriate level and quality of support and troubleshooting for the IT environments, translation tools and other applications used in our DG.
Your main activities will be to provide support and assistance to DG TRAD colleagues from all the different units in the use of the IT environments available to them for their daily tasks. Your collaboration within the TRAD Service Desk team could range from preparing computers and distributing IT equipment to offering troubleshooting steps for various translation tools and other applications. Assistance is requested either by email, telephone or in person and as a member of the TRAD Service Desk team you would be responsible for responding to requests or incidents and guiding users to a solution in the quickest and most efficient way possible. You would also record these requests and incidents in the EP ticketing system (ServiceNow).
As the tasks of the TRAD Service Desk are very diverse, you could have the opportunity to learn about all the different aspects of the IT translation workflow, to use and test the different translation applications used in the European Parliament, to improve your IT skills in this very specific domain and, last but not least, to meet people from all over DG TRAD!
Our aim is to train you efficiently so that you get the most out of the Schuman Traineeship experience.
You are
As a member of the TRAD Service Desk:
- You have a very good knowledge of English and at least a basic knowledge of French would be an asset;
- You enjoy working in a team and communicating;
- You are eager to combine your passion for linguistics with IT skills;
- You enjoy meeting people, helping them to familiarize themselves with new equipment and teaching them basic functions;
- You may already have some experience with Trados Studio, or are keen to learn how to use it and are also willing to learn how to use our specific CAT tool;
- You want to learn how to use and troubleshoot the EP workflow tools.
If you are interested in this offer, please submit a motivation letter in English stating your reasons for applying for this traineeship. The motivation letter should not exceed 600 words.
Please also submit the relevant supporting documents (university diplomas, transcript of records, etc.) and a copy of your CV in English. The motivation letter and the supporting documents are to be uploaded as a single PDF file.
The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.
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