Information Technology and IT Support Unit

The Directorate-General for Logistics and Interpretation for Conferences (DG LINC) is the multilingual conference service hub of the European Parliament. Our mission is to enable the European Parliament to achieve its political objectives, in particular in core activities related to legislative, budgetary and scrutiny functions. DG LINC provides a professional and user-oriented organisational framework to meetings and conferences including linguistic, technical and logistical support to meetings. DG LINC helps Members of Parliament get their message across in all official languages, making the legislative process accessible to citizens. It enables Parliament to further reach out to citizens with the capacity to organise conferences and cultural events outside part-sessions in Parliament’s seat in Strasbourg.

This makes DG LINC a very dynamic and collaborative place to work, offering various opportunities for connecting internally and with all those taking part in the legislative process. If you like challenges and are customer-minded, then DG LINC could be a great place for you to do a traineeship.

Information Technology and IT Support Unit is responsible for providing IT tools (hardware, software, and applications) to the Directorates, units and services. It is a friendly team operating in a multicultural environment.

We are a team of 20 people from different horizons, gender, and backgrounds. We provide decentralized IT services to the Directorate General for Logistics and Interpretation for Conferences, about 700 people, and 2000 free-lance interpreters. Our main operational languages are English and French.

Your main tasks will consist of:

• Installing hardware (laptops) using corporate IT solutions;
• Granting and revoking access rights;
• Assisting with the reporting of regular internal surveys;
• Inventory related tasks;
• Support tasks to troubleshoot issues and provide one to one or small group trainings;
• Using scripts and corporate reporting tools to manage a large number of machines and users, for example via Group Policies;
• Supporting ongoing projects by attending meetings, drafting minutes, analysing data, consolidating results, generating information graphics, building/maintaining database...;
• Contributing to knowledge base;
• Contributing to certain logistical tasks and in general, supporting the DG in its mission of servicing meetings and conferences;
• Writing and using short code snippets to support IT Unit tasks, for example for database checking and updating;
• Contributing to build new guidelines for users on how to navigate IT outputs.

The traineeship should give you the opportunity to build on the knowledge acquired during your studies. Hence, we will adapt your tasks to your background as far as possible.

The traineeship aims to familiarise yourself with the activities of the European Parliament, as well as provide you with opportunities to develop a broad understanding of the European public service. You will have the opportunity to participate in meetings, committees and events which will allow you to get to know the heart of European democracy.

Meeting other trainees from all over Europe and contributing to a thriving work atmosphere is expected of you. Participating to trainees events and build strong relationships is one of the key to achieve the best experience in the EU bubble.

• You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship;
• You are enthusiastic about the European Project;
• You are eager to learn and to share knowledge;
• You are comfortable with new technologies and you have a good sense of communication (oral, written, visual);
• You have a team spirit and are willing to work within a small, friendly and motivated team;
• You are comfortable in following strict guidelines and have strong work ethics;
• You understand confidentiality is an important aspect of IT work;
• You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship;
• Studies and/or background in the field of IT is a requirement. The traineeship is not best suited for developers, rather for IT system administrators and people who can produce effective communication about complex topic in every day language;
• Fluency in either English or in French (oral and written) is needed;
• Willingness to learn French is considered an asset however, a good level of English is sufficient.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.