IT Support Unit - Post A

The Directorate-General for Translation and Clear Language (DG TRAD) provides the European Parliament with translation and other linguistic services in all official and working languages of the European Union.

Our mission is:

• To support the Members and administration of the European Parliament by making all content related to Parliament’s legislative, budgetary and scrutiny activities accessible in all official and working languages, ensuring transparency and legitimacy in these core functions;
• To uphold the European Parliament’s commitment to multilingualism, enabling equal treatment of all official and working languages and ensuring that all EU citizens can access and communicate with Parliament in these languages;
• To deliver high-quality multilingual communication services to the Members and administration of the European Parliament in text, audio and video formats, in a manner that is clear, inclusive and accessible to all citizens, including those with disabilities;
• To ensure that all language services provided by DG TRAD are delivered efficiently and sustainably, integrating innovative technologies while upholding our professional standards to meet the evolving needs of the European Parliament.

Ready to jump into the action and make a real impact from day one?

Join our ServiceDesk team and become one of the friendly faces behind DG TRAD’s IT support. Your daily adventure? Helping colleagues get back on track, whether that means setting up and preparing laptops, organizing and distributing IT equipment, or stepping in to solve unexpected tech hiccups.

You will be right at the centre of things, answering questions, troubleshooting issues, and guiding users via email, phone, or in person. Every request is a new challenge, and you will be there to turn problems into solutions quickly, smoothly, and with a smile.

You will also keep things running like a well-oiled machine by logging and following up on requests in ServiceNow, making sure nothing gets lost and everything moves forward efficiently.

And the best part? This is your playground to learn and grow. You will get hands-on with the tools and applications used in a unique translation environment, discover how IT supports multilingual workflows, and build skills you won’t find just anywhere.

Along the way, you will meet people from across DG TRAD, collaborate, share ideas, and grow your network in an international environment.

We are here to support you, challenge you, and help you grow. The goal? For you to leave this Schuman Traineeship not just with experience but with confidence, skills, and great memories.

As part of our ServiceDesk team, you are someone who is curious, proactive, and people-oriented:

• You are comfortable working in English (and if you speak some French, that’s a big plus!);
• You enjoy teamwork, open communication, and sharing knowledge;
• You love interacting with people, helping them get started with new tools, making tech simple, and seeing the impact of your support;
• You might already know SDL Studio, or you are excited to learn it and you are ready to dive into new CAT tools;
• You are eager to explore how IT and translation workflows come together, and to learn how EP workflow tools work in practice;
• You have (or will soon have) a university degree (EQF level 6 or above), obtained at least three months before the traineeship starts.

If you are interested in this offer, please submit a motivation letter in English or French stating your reasons for applying for this traineeship. The motivation letter should not exceed 600 words.

Please also submit the relevant supporting documents (compulsory university diplomas, transcript of records, etc.) and a copy of your CV in English or French. The motivation letter and the supporting documents are to be uploaded as a single PDF file.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.