House of European History - Post D: Facilities, Visitor’s Services & IT Team

As the voice of citizens, the European Parliament stands for European democracy. The Directorate-General for Communication (DG COMM) amplifies its message of the Parliament to reach every corner of Europe. We help connect Members of Parliament (MEPs) to the people they represent, and we communicate what the Parliament is, what it does, and what it stands for. When Parliament speaks, we make sure it’s heard.

We are committed communication professionals coming from various professional and academic backgrounds.

The House of European History (HEH) is a history museum that collects, researches and exhibits a diversity of memories, experiences and interpretations of European history, deepening knowledge and widening perspectives, encouraging the critical thinking and empathy needed to see historical events from other viewpoints. Underpinned by our academic independence, we will help to build a more informed society aware of the consequences of European history for today and strengthened by the mutual understanding needed for a common future.

The HEH is part of the European Parliament’s visitor offer. Our transnational collection, our exhibitions and our programmes provide unexpected and inspiring experiences. Through outreach and partnerships, we aim to strengthen the European dimension in debating, exhibiting and learning about history. A place for encounters and exchange, the House's multi-faceted interpretation of the past, builds bridges to questions relevant for today's Europe.

The HEH is based in the “Eastman” building, a former dental clinic, inside the Parc Leopold in the European quarter, not far from most of the buildings of EU Institutions present in Brussels. Floors from second to sixth are dedicated to the permanent collection, while floors from -1 to first are hosting regular temporary exhibitions. Beyond exhibition spaces, the Eastman building has an auditorium, dedicated spaces for education activities and common spaces for welcoming visitors and hosting events.

The HEH is a very modern museum, where the display of its object collection is integrated with several multi-media experiences.

Read more on the HEH at https://historia.europa.

You will be working in the Facilities, visitor’s services & IT team, together with 6 people taking care of:

• Maintenance of museum facilities for visitors, staff and collections (heating, ventilation, lighting, alarms, etc.) in strict collaboration with central services of the European Parliament such as Directorate-General for Infrastructure and Logistics (DG INLO) and Directorate-General for Security and Safety (DG SAFE);
• Contributing to building projects, for example by drafting technical notes or assisting at technical visits for the preparation and execution of works;
• Keeping up to date the technical documentation on the HEH “wiki” (based on XWiki);
• Providing technical assistance for events taking place at the HEH in the domains of building facilities and ICT/audio-visual;
• Management of local security in the museum building, in strict collaboration with DG SAFE, for the protection of the visitors and the collection;
• Assisting with tests and trials with the multimedia tablet-based guide in all official languages of the EU;
• Managing ICT and audio-visual equipment and installations in use for the exhibitions, in collaboration with external contractors;
• Management of audio-visual equipment and installations in the auditorium and other spaces for events taking place in the museum;
• Local IT helpdesk service for HEH staff;
• Preparing presentations and internal training materials.

The traineeship will be an opportunity to learn how a museum is working from the point of view of facilities and services to visitors, discovering the technical aspects behind the daily operations of a museum but also about the several activities organised by the museum: guided tours, educational activities, conferences, film screenings.

Working in the Facilities, visitor’s services & IT team is very varied job, covering several technical domains, frequently subject to tight deadlines. All the members of the team are working both on regular operational tasks and on mid- and long-term projects.

We are looking for a person that:

• Can work under pressure in a fast-paced environment;
• Can deliver results - while remaining diplomatic - maintaining and managing diverse expectations from internal and external stakeholders alike;
• Is an organised and creative person in their approach to work;
• Can work independently and as part of a team in a flexible manner.

The trainee would need to proactively keep his/her industry and best-practice knowledge and skills up-to-date, having an eye to the future.

Qualifications

• Preferably a Masters degree in Engineering, Architecture or ICT;
• Must be fluent in English (oral and written);
• Additional language skills (German / French) are an asset.

You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.