Info Hub and Visitors' Support Unit - Post B: Digital Communication Assistant - Data and IT

As the voice of citizens, the European Parliament stands for European democracy. The Directorate-General for Communication (DG COMM) amplifies its message of the Parliament to reach every corner of Europe. We help connect Members of Parliament (MEPs) to the people they represent, and we communicate what the Parliament is, what it does, and what it stands for. When Parliament speaks, we make sure it’s heard.

We are committed communication professionals coming from various professional and academic backgrounds.

Visiting the European Parliament is a unique opportunity for citizens to learn how European democracy works, how decisions taken by the EP are relevant to their daily life and how they can have a say in such decisions. It is also an opportunity for the EP to engage in a direct way with EU citizens, especially ahead of the European Elections 2024 (6-9 June). Different activities, such as events, temporary exhibitions and role-play games cater to the various interests of our visitors, whether families, young people, seniors or school groups. The activities for visitors are managed by the Directorate for Visitors.

In addition to running the Info Hub facility - which displays topical content and hosts the range of public and stakeholder events (conferences, debates, book launches, film screenings, exhibitions and information sessions) - the Info Hub and Visitors’ Support Unit is responsible for visitor support within the Directorate for Visitors including promoting the visitor offer, managing the visitor website and the booking tool to keeping in touch after the visit and improving the visitor experience is the. Innovation is at the heart of our work, as the unit is also responsible for flagship events like Europe Day. 

Within the Unit, the data and IT projects team delivers projects in the domain of data, digital communication and data protection. It supports the communication of the unit and the directorate by providing innovative solutions and data analysis and makes sure all actions are compliant with the EUDPR.

Working in the Info Hub and Visitors’ Support Unit, will give you the opportunity to work with many people who deal with a range of projects. This will enable you to learn how the European Parliament communicates to various audiences through the visitor facilities. Besides, you will have the opportunity to develop a variety of skills, from copywriting to writing reports, digital communication and project management.  

Tasks can vary from assisting in meetings and producing communication materials to developing new management systems. Depending on needs of the unit at the time, we may be able to tailor your traineeship to your interests. 

Every traineeship is different, depending on the priorities of the unit at the time. You will be part of the data and IT team of the Unit and will mostly focus on the objectives of your team. However, you will work with other teams, too.

Your tasks will include:

• Assisting with the work of the unit to coordinate with internal and external stakeholders;
• Assisting with management and coordination including research, brainstorming, taking part in meetings, data handling and working on the administrative processes behind many of the actions of the Directorate for Visitors;
• Working on the communication activities of the unit, such as email outreach, social media and marketing campaigns;
• Working with the public at B2C events and in feedback activities;
• Being in charge of creating surveys and preparing reports for different visitor facilities;
• Supporting the high volume of work relating to drafting, editing, proofreading and translating in your mother tongue.

Our ideal candidate, who will be “Digital Communication Assistant - Data and IT”:

• Has an interest in seeing the work of administrators working in communications;
• Wants to develop the ways the European Parliament communicates to citizens; 
• Can identify what is necessary for citizens to know and able to explain it in their language;
• Is prepared to work on variety of tasks, across different projects, with a number of colleagues;
• Quickly understands a brief;
• Can independently complete tasks;
• Can comply with tight deadlines. 

Candidates with an excellent knowledge of English and French or Dutch are particularly encouraged to apply. 

You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.