Website Management Unit - Service Desk team member

As the voice of citizens, the European Parliament stands for European democracy. The Directorate-General for Communication (DG COMM) amplifies its message of the Parliament to reach every corner of Europe. We help connect Members of Parliament (MEPs) to the people they represent, and we communicate what the Parliament is, what it does, and what it stands for. When Parliament speaks, we make sure it’s heard.

We are committed communication professionals coming from various professional and academic backgrounds.

We are a small team of 4-5 people dedicated to the Service Desk of the Parliament websites. We are looking for a dynamic, highly motivated, and eager to learn person ready to join our team, composed of colleagues who are always ready to help.

The work to be provided is intense and varied, ranging from specific tasks of a traditional service desk (ticketing and users' support for CMSs made available to them) to webmaster tasks (updates of websites that are under the responsibility of the team).

The Service Desk is part of DG COMM's Website Management Unit, which is an IT unit responsible for creating and maintaining a large number of sites. The unit is made up of about fifty people, bringing together all the profiles necessary to set up a site: designers, UX, analysts, developers, testers, project managers, and, of course, support. Joining this Service Desk team would allow you to understand the life cycle of a website, from its design up to its implementation and ongoing maintenance. This traineeship is a great opportunity to learn!

As member of the team, you would be involved in the following activities:

Service Desk

• Support for EP internal and external users (e.g. questions related to the EP websites or to the CMSs tools developed and managed by the unit).

Europarl Webmastering

• Contribution and publication of some Europarl websites (About Parliament, At your Service, Contracts and Grants, etc.) in all their 24 linguistic versions.

Profile of the candidate:

• You are able to work as part of a team, in a multicultural environment;
• You have excellent interpersonal skills;
• You are client oriented and interested in troubleshooting and problem-solving investigations;
• You have keen attention to details;
• You are highly interested in Web technologies;
• You know what a Content Management System (CMS) is and have already worked with one of them;
• You are familiar with ticketing systems and documentation best practices in professional environments.

You have obtained/will obtain a university degree (level 6 of EQF or higher) at least three months before the starting date of the traineeship.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.