Visitors Services Coordination Unit - Post A

The European Parliament stands for European democracy. We help connect it to people.  

This entails providing complete and impartial information to citizens and media about the European Parliament, and assisting Members in their communication activities. The Directorate-General for Communication (DG COMM) strives to reach and engage the right audience with the right message at the right time and in doing so, deliver world-class communication. We are committed communication professionals coming from various professional and academic backgrounds.

Visiting the European Parliament is a unique opportunity for citizens to learn how European democracy works, how decisions taken by the EP are relevant to their daily life and how they can have a say in such decisions. Different activities, such as events, temporary exhibitions and role-play games cater to the various interests of our visitors, whether families, young people, seniors or school groups. The activities for visitors are managed by the Directorate for Visitors.

The Visitors Services Coordination Unit (VSCU) is responsible for transversal coordination within the Directorate for Visitors. From promoting the visitor offer to keeping in touch after the visit, improving the visitor experience is the main goal of the VSCU. Innovation is at the heart of our work, as the unit is also responsible for projects such as the Digital Journey to the EP, and flagship events like Europe Day.

The Editorial and Marketing team leads and implements the marketing strategy of the unit, making sure that communications are spread consistently across several channels - such as social media, website, newsletter and internal channels, while the Data and IT Projects team delivers projects in the domain of data, digital communication and data protection. It supports the communication of the unit and the directorate by providing innovative solutions and data analysis, and makes sure all actions are compliant with the EUDPR. The Strategy Team works on several aspects of the unit’s core business, monitoring the implementation of the overarching strategy. It also delivers strategic projects.

Working in the VSCU, you will have the chance to work with many people in the unit who follow a range of projects. This will give you the chance to learn how the European Parliament communicates to various audiences through the visitor facilities. Working in the VSCU, you will have the opportunity to develop a variety of skills, from copywriting, to coding, digital marketing and project management. 

Tasks can vary from assisting in meetings and producing communication materials to developing new management systems. Your tasks may differ depending on needs of the unit at the time.

Every traineeship is different, depending on the priorities of the unit at the time. You will work with all teams in the unit.

Tasks will include:

• Assist with the work of the unit to coordinate with internal and external stakeholders;
• Assist with management and coordination including research, brainstorming, taking part in meetings, data handling and working on the administrative processes behind many of the actions of the Directorate for Visitors;
• Work on the communication activities of the unit, such as  email outreach,  social media and marketing campaigns;
• Work with the public at B2C events and in feedback activities;
• Be in charge of stock management and visitor surveying;
• Support the high volume of work relating to proofreading and translating in your mother tongue.

Our ideal candidate:

• Has an interest in seeing the work of administrators working in communications;
• Wants to develop the ways the European Parliament communicates to citizens;
• Is able to identify what is necessary for citizens to know and able to explain it in their language;
• Is prepared to work on a variety of tasks, across different projects, with a number of colleagues;
• Quickly understands a brief;
• Can independently complete tasks;
• Can comply with tight deadlines;
• Candidates with an excellent knowledge of English, French and Dutch are particularly encouraged to apply.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.