MEPs' Portal Unit - Post A: Customer service profile

The Directorate-General for Finance, hereinafter DG FINS, is responsible for Parliament’s budgetary and financial management. Based in both Luxembourg and Brussels, it draws up Parliament's budget, keeps Parliament’s accounts and prepares its financial statements, manages Members' allowances and entitlements, and finances Parliament’s political groups, as well as political parties and foundations at European level. DG FINS consists of three Directorates, 17 Units and the Central Secretariat. DG FINS plays a key and varied role in Parliament’s administration and is a trusted interlocutor for Members and political authorities. Joining DG FINS as a trainee will certainly boost your career. We value diversity, promote equal opportunities, and foster inclusion.

The MEPs' Portal is DG FINS’ privileged contact point for Members for all matters concerning their financial and social entitlements. You will have the opportunity to interact with Members and support them on a daily basis. Working at the MEPs’ Portal will give you the chance to immerse yourself in a dynamic, multilingual and international environment. You will also enjoy the possibility of going to Strasbourg during a plenary session and have a unique parliamentary experience. The MEPs’ Portal is looking for a customer-oriented profile, with strong customer-service and language skills.

• Handle requests of Members concerning their financial and social entitlements;
• Test your customer service skills with Members and their assistants in different languages;
• Face challenging but enriching experiences by facing demanding situations and working under pressure;
• Demonstrate daily your problem-solving and diplomatic skills.

• A team player;
• Discreet and diplomatic;
• Honest;
• Reliable and on time;
• A positive thinker;
• Responsible;
• Up for an interesting challenge.

The European Parliament is dedicated to fostering an inclusive and equitable workplace. We welcome all candidates, regardless of their geographical, racial or ethnic origin, political or religious beliefs, age, disability, gender identity, sexual orientation, socioeconomic background, civil status, or family situation.