House of European History - Post C: Facilities, visitor’s services & IT team

The European Parliament stands for European democracy. We help connect it to people.  This entails providing complete and impartial information to citizens and media about the European Parliament, and assisting Members in their communication activities.

The Directorate-General for Communication (DG COMM) strives to reach and engage the right audience with the right message at the right time and in doing so, deliver world-class communication. We are committed communication professionals coming from various professional and academic backgrounds.

The House of European History (HEH) aims to become the leading museum about transnational phenomena, which have shaped our continent. By interpreting history from a European perspective, it connects and compares shared experiences and their diverse interpretations. It aims to initiate learning on transnational perspectives across Europe. The HEH is a forum for learning, reflection and debate, open to audiences from all generations and backgrounds. Our primary mission is to enhance understanding of European history in all its complexity, to encourage the exchange of ideas and to question assumptions. The House presents Europe's history in a way that raises awareness about the multiplicity of perspectives and interpretations. It preserves shared and dividing memories. It exhibits and collects the history of European integration and its foundations. A project of the European Parliament and part of its visitor offer, the HEH is academically independent.   Our transnational collection, our exhibitions and our programmes provide unexpected and inspiring experiences. Through outreach and partnerships, we aim to strengthen the European dimension in debating, exhibiting and learning about history. A place for encounters and exchange, the House's multi-faceted interpretation of the past builds bridges to questions relevant for today's Europe.

The HEH is based in the “Eastman” building, a former dental clinic, inside the Parc Leopold in the European quarter, not far from most of the buildings of EU Institutions present in Brussels. Floors from second to sixth are dedicated to the permanent collection, while floors from -1 to first are hosting regular temporary exhibitions. Beyond exhibition spaces, the Eastman building has an auditorium, dedicated spaces for education activities and common spaces for welcoming visitors and hosting events.

The HEH is a very modern museum, where the display of its object collection is integrated with several multi-media experiences.

Read more of the HEH on: https://historia.europa.eu

You will be working in the Facilities, visitor’s services & IT team, together with 7 people taking care of:

• Museum facilities for visitors, staff and collections (heating, ventilation, lighting, alarms, etc.) in strict collaboration with central services of the European Parliament such as DG INLO and DG SAFE;
• ICT and audio-visual equipment and installations in use for the exhibitions, in collaboration with external contractors;
• Management of local security in the museum building, in strict collaboration with DG SAFE, for the protection of the collection and the visitors;
• Audio-visual equipment and installations in the auditorium and other spaces for events taking place in the museum;
• Local IT helpdesk service for HEH staff;
• Keeping up to date the technical documentation on the HEH “wiki” (based on Confluence);
• Helping in providing technical assistance in the domains of ICT and audio-visual for events taking place at the HEH;
• Assisting with tests and trials with the multimedia tablet-based guide in all official languages of the EU;
• Contributing to building projects, for example by drafting technical notes or assisting at technical visits for the preparation and execution of works;
• Preparing presentations and training materials on request.

The traineeship will be an opportunity to learn how a museum is working from the point of view of facilities and services to visitors, discovering the technical services behind the daily opening of the museum but also about the several activities organised by the museum: guided tours, educational activities, conferences, film screenings.

Working in the Facilities, visitor’s services & IT team is very varied job, covering several technical domains, frequently subject to tight deadlines. All the members of the team are working both on regular operational tasks and on mid-long term projects.

 We are looking for a person that:

• Can work under pressure in a fast-paced environment;
• Can deliver results - while remaining diplomatic - maintaining and managing diverse expectations from internal and external stakeholders alike;
• Is an organised and creative person in their approach to work;
• Can work independently and as part of a team in a flexible manner.

The trainee would need to proactively keep his/her industry and best-practice knowledge and skills up-to-date, having an eye to the future.

 Qualifications

• A MA degree preferably in Engineering, Architecture or ICT;
• Must be fluent in English (oral and written);
• Additional language skills (German / French) are an asset.