Informatics Unit - IT support

The Directorate-General for External Policies (DG EXPO) is made up of four directorates: Committees, Regions (covering interparliamentary delegations), Resources and Democracy Support.

Staff of DG EXPO form a European team of advisers supporting the European Parliament's President and political bodies in their work on the EU's external policies. Colleagues in DG EXPO provide advice on matters of substance and procedure, liaise with other EU institutions and manage resources.  The focus is on legislation, parliamentary oversight of the European Commission and EEAS, and support for parliamentary democracy. Most of the work is done in Brussels.

The IT Unit within DG EXPO provides the DG's staff with equipment, applications and assistance to ensure that they can work effectively from Brussels and elsewhere while traveling on missions. The Unit includes colleagues who work on systems administration, service requests, websites, encrypted communications and specific applications. The IT Unit also organizes workshops, trainings & awareness sessions.

As a trainee, you will have the opportunity to work daily with the team, but also to initiate a project to simplify, improve or automate some activities of the IT Unit or for our users, depending on your fields of interest & expertise.

Daily activities might include:

• Installing, improving, updating configuration (laptops & smartphones) for daily use or missions;
• Responding to a variety of service requests from colleagues across the DG (assistance with hardware and software);
• Creating support material for our self-service support website, organizing workshops or trainings, creating communications;
• Using content management systems for websites;
• Managing a smart cabinet for the delivery and collection of equipment to and from the users.

• Flexible and proactive;
• Willing to interact with a variety of colleagues;
• Willing to improve the work and daily life of users;
• Interested in learning how IT serves a large public administration;
• Capable of speaking and writing English well. (French would be an asset, but is not indispensable.);
• Experienced and educated in IT, preferably with a bachelors degree in ICT or an ICT-related field;
• Capable of meeting deadlines and working in a team.