Visitors Services Coordination Unit - Post A: Visitor Communications Assistant

The ultimate objective of the Directorate-General for Communication (DG COMM) is to help build the reputation of the EU by showcasing its democratic legitimacy, embodied in the European Parliament. This entails providing complete and impartial information to citizens and media about the European Parliament, and assisting Members in their communication activities. We strive to reach the right audience with the right message at the right time and in doing so, deliver world-class communication.

We are committed communication professionals coming from various professional and academic backgrounds.

Visiting the European Parliament enables citizens to build a direct relationship with the European institutions and examine Europe from a European perspective. The visiting facilities, such as the Hemicycle, Parlamentarium, and House of European History in Brussels, the Hemicycle in Strasbourg and the Europa Experiences in member states, receive a wide variety of visitors from families to young people and groups from the educational sector. Different activities, such as events, temporary exhibitions and role-play games cater to various interests, whether academic or curious. These activities are run by the Directorate for Visitors

The Visitors Services Coordination Unit (VSCU), is responsible for transversal coordination within the Directorate for Visitors. From promoting the visitor offer to keeping in touch after the visit, improving the visitor experience is the main goal of the VSCU. Innovation is at the heart of our work, and everyday activities include managing marketing campaigns and developing new digital projects for visitors, such as apps and virtual visits. The VSCU ensures that the visitor offer is communicated in a consistent way across all platforms - from the Visiting website, to the visit_ep social media channels, email marketing and outdoor advertising campaigns, to name but a few.

Working in the VSCU, you will have the chance to work with many people in the Unit who follow a range of projects. This will give you the chance to learn how the European Parliament communicates to various audiences through the visitor facilities. Working in the VSCU, you will have the opportunity to develop a variety of skills, from copywriting, to coding, digital marketing and project management.  

Tasks can vary from assisting in meetings and producing communication materials to developing new management systems. Depending on needs of the Unit at the time, we may be able to tailor your traineeship to your interests.

Every traineeship is different, depending on the priorities of the Unit at the time. You may have the chance to:

• Assist with the work of the Unit to coordinate with internal and external stakeholders;
• Assist with management and coordination including research, brainstorming, taking part in meetings, data handling and working on the administrative processes behind many of the actions of the
• Directorate for Visitors;
• Work on the communication activities of the Unit, such as email outreach,  social media and marketing campaigns;
• Work with the public at B2C events and in feedback activities;
• Be in charge of stock management and visitor surveying;
• Support the high volume of work relating to drafting, editing, proofreading and translating in your mother tongue.

Our ideal candidate:

• Has an interest in seeing the work of administrators working in communications;
• Wants to develop the ways the European Parliament communicates to citizens;
• Is able to identify what is necessary for citizens to know and able to explain it in their language;
• Is prepared to work on variety of tasks, across different projects, with a number of colleagues;
• Quickly understands a brief;
• Can independently complete tasks;
• Can comply with tight deadlines.

Candidates with an excellent knowledge of Dutch, English, French and German are particularly encouraged to apply.