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Visitors Services Coordination Unit - Post C: Visitors communications event assistant

Place of employment : Brussels
Domain : Communication
Sub domain : Public Relations
Starting date : 01/10/2021 (5 months)
Ref. : 04C30-3088

Who we are

The ultimate objective of the Directorate-General for Communication (DG COMM) is to help build the reputation of the EU by showcasing its democratic legitimacy, embodied in the European Parliament. This entails providing complete and impartial information to citizens and media about the European Parliament, and assisting Members in their communication activities. We strive to reach the right audience with the right message at the right time and in doing so, deliver world-class communication.

We are committed communication professionals coming from various professional and academic backgrounds.

Visiting the European Parliament enables citizens to build a direct relationship with the European institutions and examine Europe from a European perspective. The visiting facilities, such as the Hemicycle, Parlamentarium, and House of European History in Brussels, the Hemicycle in Strasbourg and in the Europa Experiences in member states, receive a wide variety of visitors from families to young people and groups from the educational sector. Different activities, such as  events, temporary exhibitions and role-play games cater to various interests, whether academic or curious. These activities are run by the Directorate for Visitors

The Visitors Services Coordination Unit (VSCU), is responsible for transversal coordination within the Directorate for Visitors. From promoting the visitor offer to keeping in touch after the visit, improving the visitor experience is the main goal of the VSCU. Innovation is at the heart of our work, and everyday activities include managing marketing campaigns and developing new digital projects for visitors, such as apps and virtual visits. The VSCU ensures that the visitor offer is communicated in a consistent way across all platforms - from the Visiting website, to the visit_ep social media channels, email marketing and outdoor advertising campaigns, to name but a few.


Your tasks

Working in the VSCU, you will have the chance to work with many people in the unit who follow a range of projects. This will give you the chance to learn how the European Parliament communicates to various audiences through the visitor facilities. In general, you will get a feel for the work of the unit, of what it is like to work as a communications officer in the European institutions.

These tasks can vary from assisting in meetings and producing communication materials to developing new management systems. Depending on needs of the unit at the time, we may be able to tailor your traineeship to your interests.

You will:

  • Assist with the work of the unit to coordinate with internal and external stakeholders to the EP;
  • Assist with management and coordination including research, brainstorming, taking part in meetings, data handling and working on the administrative processes behind many of the actions of the Directorate for Visitors;
  • Work on the communication activities of the unit, such as  email outreach, marketing campaigns and social media;
  • Have the chance to work with the public at B2C events and in feedback activities;
  • Be in charge of stock management and visitor surveying;
  • Support the high volume of work relating to drafting, editing, proofreading and translating in your mother tongue.

The VSCU coordinates the events strategy for all visitor services. This includes B2B and B2C outreach to promote all visitor facilities in Brussels, Strasbourg and Bazoches-sur-Guyonne. Your tasks would also include planning and logistics for events - both online and in person - such as the preparation and follow-up of meetings, preparing communication campaigns, and overseeing coordination work.


You are

Our ideal candidate:

  • Has an interest in seeing the work of administrators working in communications;
  • Wants to develop the ways the European Parliament communicates to citizens;
  • Is able to identify what is necessary for citizens to know and able to explain it in their language;
  • Is prepared to work on variety of tasks, across different projects, with a number of colleagues;
  • Quickly understands a brief;
  • Can independently complete tasks;
  • Can comply with tight deadlines.

Candidates with an excellent knowledge of Dutch, English and German are particularly encouraged to apply.


Apply online
76 people have already applied to this offer